It is not necessary that only an online business can have a digital presence if you are running a physical store or service shop; you need to build an online reputation for your business. It is because all your potential customers make a search on Google when they are searching for a service or a product.
Having your business listed in Google My Business listing is the smartest tactic to initiate building an online presence for your brick-and-mortar business. Many customers go to your business and provide reviews to help others searching for a service. What if you are going through the good reviews that your customers have posted, but then you see that some customers posted negative or irrelevant photos to your Google Business listing. So, what do you do? Well, as per the Google’s permissions, not even a business owner can delete the unwanted pictures from their listing.
Google allows everyone and anyone to publish pictures on a Busines listing, but it does not permits deleting it. Here is what you need to do.
You cannot delete the photos, but you most definitely can flag the unwanted photos and notify Google that these are in violation of their guidelines. Google will analyze the situation for you, and only if they find out that the photos are in violation of the policy, will they remove the photos.
Method 1: Remove /Delete Customer Photo Through Google My Business Account
Step 1: Sign in to GMB Account
As you can only access your dashboard when you are logged in, the first step is to navigate to the Google My Business website and sign in to your GMB account.
Step 2: Click on “Manage Photos”
On the right-hand side of the Google My Business dashboard you will see the photos of your business. Under these photos, there is an option labeled as “Manage Photos.” You need to click on the option to proceed further. Clicking on this option will take you to a new page where you will find all the photos you and your customers have uploaded.
Step 3: Select “By Customers”
On the top of the page, you can choose the third option in the line which says “by customers.” It will work as a filter and display the pictures that were posted by your customers.
Step 4: Select the Picture
You can now scroll through the pictures and select the one that you want to delete. When you click on the picture, you will not find an option of “delete,” however, you will see a flag icon on the top right corner. As soon as you click on it, a new window will open which will ask you the reason you are flagging the picture. Fill the required field and submit.
Method 2: Remove/Delete Customer Photo Through Google Maps
Step 1: Search for Your Business
The first step is to search for your business on Google Maps. Enter the name in the search bar that appears on the top left corner.
Step 2: Select Photos
Once your business listing opens up, you can scroll down to the area where the photos are visible. You can click on the picture that you want to delete.
Step 3: Choose the “Report a Problem” Option
Now you have to click on the three dots visible on the top left corner of the photo and choose the “Report a problem” option from the drop-down menu. Once you click on the option, it will immediately take you to a new window where you will have to fill the required fields and submit the form.
You can use any of the two methods to request Google to take down a picture published by a customer that is not relevant to your business. It will save your business’ reputataion and help you keep your Google business listing authentic and genuine.